PRIVACY POLICY

Privacy Policy
This policy explains how we collect and use the personal information you provide to us. By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

 

What types of data we collect about you (personal data)?
In order to provide our services, we need to collect and process your personal information or information about you. We collect a variety of information depending on the nature of the services provided.

Information we routinely collect may include details such as your name, address, phone number and email address. We also collect and hold information about the activities that you take part in. We collect and process your personal information when you speak to us on the phone, visit our website, or email us.

 

The purposes of, legal grounds for, and recipients of our processing of your personal data
We will only use your personal data when the law allows us to. We may use your personal data in the following circumstances:

  • Where we need to perform the contract we have entered into with you i.e. providing our services;
  • Where we need to comply with a legal obligation;
  • Where it is necessary for our legitimate interests (or those of a third party);
  • With your explicit consent;
  • Where we need to protect your interest (or someone else’s interests);
  • Where it is needed in the public interest (or for an official purpose);
  • process any payments that you may make;
  • keep records of your relationship with us. For example, what training you have undertaken, what enquiries or complaints you have made, what areas of our work you have enquired about, or any resources you have received;
  • provide you with information about our work and services including news, events, services, training and resources, and to tailor this kind of information according to your location and interests;
  • check on your preferences from time to time to ensure they are up to date.

When setting you up as a customer we will need to collect your personal data such as your contact details. We need this data in order to provide our services. We will process special categories of data (for example data about a disability or religious affiliation) without your consent only where it is necessary for the purposes of providing our services.

If you are a business partner or a supplier we will collect your business contact details in order to manage our relationship with you and to administer our contract with you or your employer. We may also collect your information if you attend events that we organise, sign up to our publications or contact us through our website. We may also collect information about you from public sources (for example LinkedIn or your employer’s website) where we believe this is necessary to help manage our relationships with our business partners.

If you are a visitor (such as visiting our website or our offices) we will use your personal data, for example, to register for use of our website, enquire for further information, distribute requested reference materials or invite you to one of our events.

 

Third parties
We may receive your information from a third party when you are signed up for training. These third party organisations will have their own data protection and privacy policies which you should be aware of before signing up.

Bereavement Training International’s website and other marketing materials may contain links to third-party sites. When linking to another site, you should read the privacy policy on that site. Our privacy policy only governs information collected on our site.

 

Using your information for marketing purposes
We may use your personal data to send you marketing communications about our services. This may be in the form of email, printed material sent by post, online posts, SMS, telephone or targeted online advertising.  We will only ever do this with your consent or if you are in a business relationship with us. You have the right to stop us marketing to you by opting out of such marketing when you receive electronic communications from us or by contacting us.

We may also use your personal data to contact you in response to your social media posts.

We may also share your information with selected third parties, including professional advisers and service providers involved in our marketing activities.

 

Protecting your personal information?
Bereavement Training International takes appropriate technical and organisational security measures to safeguard personal information. We use industry-standard high encryption security measures to protect the loss, misuse and alteration of the information under our control. All information processed on our website is transmitted using Secure Socket Layer (“SSL”) technology.

 

Retention of your personal data
We will retain your information for as long as reasonably necessary for the purpose for which it was originally collected, or to meet any legal or regulatory requirement.

 

Your rights
If you have any questions in relation to our use of your personal data, please contact us for further information. Under certain conditions, you may have the right to require us to:

  • Provide you with further details on the use we make of your personal data/special category of data;
  • Provide you with a copy of the personal data that you have provided to us;
  • Update any inaccuracies in the personal data we hold;
  • Delete any special category of data/personal data that we no longer have a lawful ground to use;
  • Stop processing your personal data, where such processing is based on your consent;
  • Restrict how we use your personal data whilst a complaint is being investigated;
  • Stop processing your personal data where such processing is based on the legitimate interests ground, unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights.

 

Contact details
The contact details for all issues arising from this Policy, including requests to exercise your data subject rights, are:

Email:
admin@bereavementtraining.com

Post:
Bereavement Training International
The Mill House, Watery Lane,
Marsworth,
HP23 4LY

 

Your right to complain
If you are not satisfied with our use of your personal data or our response to any request by you to exercise any of your rights, or if you think that we have breached data protection legislation (including the GDPR) then you have the right to complain to the data protection supervisory authority.  Please see below for contact details:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or
01625 545 745 (national rate)

 

Changes to our Privacy Policy
From time to time we may make changes to the way we process personal data. If any significant changes are made regarding how we collect and use your personal information we will update this policy.

This policy was last updated: 09/2019